Refund and Returns Policy – Terminal Guide

Terminal Guide Policies

Overview

Our service policies ensure transparency and reliability for all users. By using Terminal Guide, you agree to our terms outlined below.

Refund & Subscription Cancellation Policy

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer a full refund or subscription cancellation.

To be eligible for a refund, the service must not have been used extensively. Any refunds will be reviewed based on usage data.

Certain digital services and items are non-refundable, including:

One-time consultation fees
API data access charges
Premium third-party integrations
Custom feature developments

Refund Process

To initiate a refund, provide proof of purchase by contacting our support team.

Refunds are not applicable if:

The service was used beyond the initial period.
The issue is due to third-party service failures beyond our control.
The refund request is made more than 30 days after purchase.

Upon receiving and reviewing your request, we will notify you of approval or rejection. If approved, the refund will be processed to your original payment method within a specific timeframe.

Late or Missing Refunds

If you have not received a refund, please:

Check your payment method.
Contact your bank or payment provider.
If the issue persists, contact our support at {email address}.

Subscription Changes & Cancellations

Users can cancel subscriptions anytime before renewal.
Partial refunds are not offered for mid-term cancellations.
Changes to your subscription plan take effect in the next billing cycle.

Exchanges & Service Modifications

We only offer service modifications in cases of proven technical issues or major service disruptions. Contact us at {email address} for adjustments.

Gifted Services

If a subscription was purchased as a gift, refunds can only be processed to the original buyer. Gifted services cannot be exchanged for monetary value.